24/7 Monitoring & Support

ENSURE YOUR SYSTEMS ARE ALWAYS RUNNING WITH ROUND-THE-CLOCK COVERAGE.

Our proactive monitoring keeps a constant watch on your network, servers, and endpoints to detect issues before they cause downtime. With real-time alerts, help desk access, and remote remediation, our team responds quickly to keep your business moving. Paired with scheduled health checks and performance reports, you gain peace of mind knowing your systems are optimized at all times.

IT Health & Security

KEEP YOUR SYSTEMS RELIABLE, SECURE, AND FULLY OPTIMIZED.

We provide comprehensive monitoring and support across your entire IT network. Our team manages Microsoft 365, delivers help desk support, and provides escalation when complex issues arise. Advanced protections such as antivirus, EDR/MDR, and email security safeguard your communications and data. With enterprise-grade firewalls and quarterly IT health checks, we ensure your systems stay secure, compliant, and performing at their best.

Backup & Disaster Recovery

KEEP YOUR DATA PROTECTED AND YOUR BUSINESS RESILIENT.

Data loss can cripple operations, whether caused by cyberattacks, hardware failure, or human error. Our backup and disaster recovery solutions ensure critical files, applications, and systems are always recoverable. With secure cloud storage, automated backups, and rapid restoration capabilities, your business stays prepared for the unexpected.

On-Site Support & Priority Response

GET EXPERT HELP EXACTLY WHEN AND WHERE YOU NEED IT.

CTCI combines responsive online support with hands-on on-site service to keep your systems running without interruption. Our help desk and escalation team resolve most issues remotely, while skilled engineers are available for scheduled visits, special projects, or urgent needs at your location. With priority placement in our support queue and guaranteed response times, you get faster resolutions and reliable coverage — both online and on-site.