OnCommand is a comprehensive support program designed to maximize and support your organization’s technology systems.
We offer custom multi-year maintenance agreements or service plans that mitigate the risk of downtime so you can have the peace of mind you need to focus on achieving your business goals.
A standard warranty gives you remote help desk support, but not much else. With OnCommand, you get access to:
Certification & Testing
Comprehensive Checklist Reports
System Training & Reorientation
Guaranteed Response Times
Semi-Annual Business Review
Priority in Support Request Queue
Software & Firmware Upgrades
Plus unlimited help desk support coverage
Managed endpoint detection and response
Enhanced email security
Service is at the core of what we do at Commercial Technology
It’s the value that drives us. We designed the OnCommand program to embody this commitment and empower the organizations we serve to maximize their technology.
Choose the support option that’s right for you
Our flexible subscription service allows you to choose the option that works best for your budget, your tech stack, and your team. Whatever you choose, our experts will be there to support, train, troubleshoot, and keep your systems up to date.
And with OnCommand Plus Enhancement Options, you can add:
- On-SSA Our licensing and subscription plans keep your technology up-to-date
- On-TIME Meet your emergency requirements with enhanced response times
- On-VIEW Ensure your devices are always operational with remote monitoring
- On-SITE Augment your staff by scheduling support for events
- On-DESK Monitor and maintain your server’s health with desktop support